Travel Agent FAQs

 Q. How do i make a booking transfer?
A. To make a booking click here. If you are already registered simply enter your account number which you will have received via email from your account manager. Then enter the journey and booking details. Once you click confirm the job is booked. You will receive a confirmation email with all journey details. If you do not have an account you can register here to receive a account number and start booking.

Q. How do commision payments work?
A. We pay travel agents/travel companies a fixed rate of 20%. Commission payments are made monthly or fortnightly depending on your choice and paid through Via BACS in any currency. Full agency name, country, town/city & zip code must be provided. If you have any queries regarding commission payments please email - accounts@parksidecarservice.co.uk


Q. Will you be offering NET rates?
A. We will only be offering the gross rates that are advertised.

Q. Will you be offering discounts for travel agents/travel companies?
A. Yes. We offer staff discounts for all staff within the organisation.

Q. What services do you offer?
A. We offer a wide range of services with a fleet of 300 cars, we have coverage for all demands for more information visit our homepage which you can view all list of services and vehicles we can offer - Visit www.parksidecarservice.co.uk .

Q. When can you provide the driver’s mobile number and the license plate number of the vehicle?
A. When a driver has been allocated to job, usually around 1 Hour 30 Minutes before the pickup time, the lead passenger will receive an SMS text message with the driver’s cell / mobile number and vehicle details and registration number with driver tracking link.

Q. What happens if I need to make an amendment to the booking?
A. To amend a booking you can either amend it on our online webbooker, call us on 02087400400 or email us and info@parksidecarservice.co.uk stating the booking reference number.

Q. Are waiting time and parking charges included in the price?
A. 45 minutes free waiting time is given at all airports and 15 minutes free waiting time at all other pickups. Any waiting time incurred after the free grace period will be charged to the client’s credit card 5-7 days after the job takes place or can be paid in cash during the journey. Waiting is £18 per hour, or part thereof. If you choose the meet and greet facility for you client they the car park charges will be included for the first 30 minutes. The meet and greet is where the driver goes inside the terminal. Any additional parking charges are not included and will be charged to the credit card 5-7 days or this could be paid in cash during the journey after the job takes place. Parking charges are charged at cost price and depend on the amount of time the driver has parked and waits for the client (N.B flights are monitored and drivers go in to the airport when the flights land).


(Up to 30 minutes - £3.50)  - (30 minutes – 1 hour - £6.50)

(1 hour – 2 hours - £10.50)  -  (2-3 hours - £13.00)

(3-4 hours - £17.00) -  (4-5 hours -£21.00)

(5-6 hours - £26.00)

Q. What are your commisonable rates?
A. For the exact price of your journey please login to the Travel Agent Account, enter your account number, enter the exact journey details and then an exact price will come up. Alternatively, you can call 02087400400, quote your account number and request a quote.

Q. What is the cancellation policy?
A. As a guide, for a booking the free cancellation period required is usually 45 minutes for collections in Central London and 1 Hour for collections in Greater London and up to the M25 orbital motorway.

For VIP chauffeur cars, 2 hours Central London and 3 hours Greater London. Any bookings outside of the M25 London orbital motorway cancellations are dealt with on their merit – the fee is calculated based on the distance travelled by the vehicle to the pickup collection at the time of receiving the cancellation notice.

Q. We would recommend allowing the following travel times for journeys in London

Pickup Destination Journey Time
London Heathrow Central London 45-60 minutes
London Gatwick/Luton/Stansted Central London 90 minutes
London Heathrow Gatwick 90 minutes
Dover/Southampton/Harwick Central London 2 hours

Q. Is gratuity included in the price?
A. No. It is at the passengers discretion.

Q. What is meeting point for my pickup?
A. Airports – The driver will be waiting in the arrivals area immediately after customs and will be holding an Parkside Cars name board sign detailing the passenger’s name.


Seaports – To identify your terminal name and letter pleasevisit www.southamptonvts.co.uk


You will need to match the ship name to the correct ship Berth (See table below)


Berth Terminal Name Terminal Letter
38 or 38/9 QEII Cruise Terminal C
46 Ocean Cruise Terminal D
101 City Cruise Terminal B
106 Mayflower Cruise Terminal A

For any other berth number, please check with your cruise operator for full details and see: www.abparking.co.uk/directions.


Q. When would you take a payment from my credit card or when would the client pay cash?
A. Payment will be taken from the credit card at the time of booking. Any additional charges will be charged within 7 days of the jobs completion. It is the travel agent’s responsibility to ensure that the credit cards are authorised overseas to prevent transactions begin refused. For cash booking the payment will need to be paid once the driver drops off the client.


Q. Are you able to provide baby seats or infant seats?
A. Yes we can provide baby/infant seats but these are only provide subject to availability. In a licensed taxi or minicab, children under 3 years of age can travel without a child’s car seat or seat belt on the back seat. Children aged 3 years or older can travel without a child’s car seat if they wear an adult seat belt.


Q. Who should i contact with any queries?
Please contact the following with regards to any queries;


Query Contact
Can’t find your car
Dispatch - Phone: +44 (0)208 7400400

Email: info@parksidecarservice.co.uk


Commission payments Accounts Department - Phone: +44 (0)208 8400400

Email: accounts@parksidecarservice.co.uk


Customer Complaints Customer Relations - Phone: +44 (0)208 992 6364

Email: feedback@parksidecarservice.co.uk


Card Query/Invoice
Email: accounts@parksidecarservice.co.uk